Frequently asked questions

ideus.ai is a private AI platform for organizations. It gives teams one place to use AI models, work with company knowledge, create agentic workflows, and connect AI to the tools they already use.

ideus.ai is designed for organizations that want to make AI available across teams while retaining control over access, data, deployment, and administration.

Common uses include research, writing, document analysis, coding, knowledge discovery, and repeatable business workflows. The best starting point depends on your team's goals and the data sources it needs to use.

ideus.ai is designed around private, organization-scoped access to AI and connected data. The exact controls and deployment responsibilities depend on your selected configuration, so security requirements should be reviewed during onboarding.

Yes. Use the Request a demo page to tell the ideus.ai team about your organization and use case. The team can walk through the platform and an appropriate path to launch.

Subscription pricing is based on the selected plan and number of seats. Voice features use a separate prepaid tenant wallet. Request a demo if you need a quote or help choosing a configuration.

After completing signup and checkout, you can follow provisioning from your dashboard. When the instance is ready, the dashboard provides a link to open it and controls for its subscription, billing, and available tenant settings.

Yes. If you own more than one instance, the dashboard lets you select the tenant you want to review before showing its billing information or settings.

Sign in, open Overview or Billing & Invoices, select the tenant if you own more than one, and choose Manage tenant subscription. You will be redirected to the secure Stripe customer portal.

Open Billing & Invoices from the dashboard. Select a tenant to see its subscription invoices, voice wallet transactions, and usage activity. Use View invoice when a hosted Stripe invoice is available.

Open Billing & Invoices, select the tenant, and find the voice wallet funding controls. Choose a preset or custom amount, select Add, then confirm the charge to the saved Stripe payment method.

In Billing & Invoices, set the balance threshold and recharge amount under Recharge and guardrails. Check Enabled and save the configuration. Automatic charges only run while the setting is enabled.

Voice usage is automatically paused when the tenant wallet balance is $1.00 or below. Add funds from Billing & Invoices to raise the balance above the minimum; access is restored after the updated balance is applied.

Open Settings in the dashboard, find the tenant, and use the voice and speech controls. You can enable or disable speech-to-text and text-to-speech and set the maximum voice message length, then save your changes.